PTC Customer Success Story

Essential has provided PTC with a comprehensive solution to streamline and enhance our IT and business alignment.

Ptc Master Logo Rgb Color

Industry

Computer Software and Services

 

Headquarters

USA

Highlights

By implementing Essential, we have successfully addressed challenges related to application catalog management, business capabilities mapping, strategic portfolio oversight, application rationalization, and the overall technology landscape. This document outlines the key problem areas, the solutions Essential provided, and the measurable benefits realized.

Conclusion

The implementation of Essential has significantly improved PTC’s ability to manage applications, align IT with business strategy, and optimize technology investments. By addressing key challenges in application cataloging, business capability mapping, strategic portfolio management, and technology landscape visualization, Essential has positioned our organization for sustainable growth and digital transformation.

The Challenge

Problem Statement

Our organization faced inefficiencies and lack of visibility in the following critical areas:

  1. Application Catalog – The absence of a centralized repository made it difficult to track and manage applications across business units, leading to redundancy, increased costs, and security risks.
  2. Business Capabilities – There was no clear mapping between IT assets and business capabilities, making it challenging to align technology with business objectives.
  3. Strategic Portfolio, Programs, and Projects – Managing strategic initiatives and projects lacked a structured framework, leading to misaligned priorities and unclear impact of the initiative across the application landscape.
  4. Application Rationalization – Without a structured rationalization process, legacy and redundant applications persisted, causing unnecessary costs and maintenance overhead.
  5. Technology Landscape – A fragmented view of the technology stack made it difficult to assess risks, ensure compliance, and plan future technology investments.

The Solution

Essential enabled our organisation to:

  • Centralize the Application Catalog – We established a single source of truth for all applications, improving governance and decision-making.
  • Enhance Business-IT Alignment – By mapping business capabilities to IT assets, we gained a clear understanding of how technology supports strategic goals.
  • Improve Portfolio and Project Management – Essential provided a structured framework for tracking strategic initiatives, ensuring that technology changes introduced by each initiative is well understood.
  • Optimize Application Rationalization – The software facilitated data-driven decision-making, allowing us to understand the cost of running business capabilities, retire redundant applications and optimize the application landscape.
  • Gain a Holistic View of the Technology Landscape – With Essential, we obtained an integrated view of our IT ecosystem, helping us mitigate risks, ensure compliance, and make informed investment decisions.
  • Implement a Disciplined Approach to Technology Requests – Essential allowed us to systematically document every technology request, ensuring thorough evaluation and alignment with business needs.
  • Establish Governance for New Technology Introduction – The platform provided a structured governance framework, ensuring that new technologies are assessed for compatibility, security, and business value before being introduced.
  • Enhance Education and Documentation – Essential facilitated better education on available technologies and documented all decisions, ensuring transparency and informed decision-making across teams.

The Outcome

Key Benefits:

  • Cost Savings – Reduced software licensing and maintenance costs through application rationalization.
  • Operational Efficiency – Improved decision-making with a centralized application catalog and structured governance.
  • Strategic Alignment – Better alignment of IT investments with business goals through business capability mapping.
  • Risk Mitigation – Enhanced security, compliance, and technology lifecycle management.
  • Scalability – A future-proof framework to support ongoing digital transformation initiatives.
  • Stronger IT Governance – Clearer guidelines and structured oversight on new technology adoption and technology lifecycle management.
  • Increased Awareness and Knowledge Sharing – A well-documented repository of technology decisions and available resources, reducing redundant requests and increasing efficiency.
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