Global NGO Customer Success Story

Using Essential to Improve the EA Function to Accelerate Value Provided to the Business

The Client

 Global NGO

Highlights

  • 10% savings in annual run cost

  • ROI on the Essential work of over 800% in 12 months

The Challenge

 Context:

The organisation had a misfiring EA function, seen as delivering little value to the business.

The Solution

Essential highlighted opportunities:

Over a 6-week period, a small client team and a consultant worked to populate Essential with information about the organisation’s business capabilities, high-level processes and IT applications. Leveraging the APM Pack and out-of- the box views, Essential was used to highlight business cost inefficiencies and where there were opportunities for rationalization.

The Outcome

Key Achievements:

Showed how the organisation was spending heavily on bespoke processes and technologies where cheaper commodity solutions would have been more appropriate

  • Identified a number of applications that were unnecessarily duplicating the same capabilities for different processes
  • Uncovered dozens of applications in ‘shadow IT’ that were creating unnecessary costs
  • Initiation of a programme to rationalise high cost applications, implementing commodity processes and technology where appropriate and cutting the annual run cost by over 10%
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