The Client
One of the world’s largest insurance brokers
Highlights
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Cost reduction through removal of inefficient processes
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Organisational restructuring based on outputs
The Challenge
Context:
Providing clarity to the COO on the use of IT across Operations and its effectiveness in supporting Operations.
The Solution
Used Essential views to highlight results:
Captured the operational model into Essential, including people, skills, processes and revenues supporting, and mapped the IT landscape against that model, covering applications, infrastructure and costs across those. A mix of Essential views and outputs from Essential presented in PowerPoint were used to communicate the results.
The Outcome
Key Achievements:
- Identification of solutions that were costly compared to the revenues they were supporting, leading to a rationalisation programme to remove costly technology
- Visibility of the resources across Operations showed some processes were over-resourced, leading to a restructure of teams for improved effectiveness
- EA and Operations became closely aligned and implemented a continuous monitoring process for
change going forward to identify issues and opportunities as early as possible