Managing vendor product lifecycles
Posted: 02 May 2018, 15:56
Hi all,
This may be very simple to do in Essential, but I can't work out how to make it happen.
On a basic level, as I would like to be able to manage support windows automatically and ultimately be able to report on them.
For example, if I am currently using Widget 1.0, I would like to be able to associate a general support period of 1/Jan/2018 to 31/Dec/2019 and possibly an extended support period of 1/Jan/2020 to 31/Dec/2020. My view is that if I could report on this detail, I could create a view that would show me a 12 month lead on those services that I need to start a project to look at reviewing Widget 2.0 or possible alternatives, as well as easily identifying the applications that are dependant on the current version and will be effected by an upgrade. If I know the applications and subsequently the stakeholders that need to be involved, I can start to properly manage my vendor life-cycles...
Is this at all possible, if not out-of-the-box, maybe with some development?
Thanks in advance for any advice,
Regards,
Campbell
This may be very simple to do in Essential, but I can't work out how to make it happen.
On a basic level, as I would like to be able to manage support windows automatically and ultimately be able to report on them.
For example, if I am currently using Widget 1.0, I would like to be able to associate a general support period of 1/Jan/2018 to 31/Dec/2019 and possibly an extended support period of 1/Jan/2020 to 31/Dec/2020. My view is that if I could report on this detail, I could create a view that would show me a 12 month lead on those services that I need to start a project to look at reviewing Widget 2.0 or possible alternatives, as well as easily identifying the applications that are dependant on the current version and will be effected by an upgrade. If I know the applications and subsequently the stakeholders that need to be involved, I can start to properly manage my vendor life-cycles...
Is this at all possible, if not out-of-the-box, maybe with some development?
Thanks in advance for any advice,
Regards,
Campbell