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Essential Cloud Support Tickets

Posted: 14 Nov 2024, 14:29
by john.nordien
For the Essential Cloud is it possible to have the Support Portal list all submitted tickets for our tenant instead of just the tickets I have submitted?
Perhaps there is a user tier and an administrator tier for the Support Portal?

Regards,
John Nordien.

Re: Essential Cloud Support Tickets

Posted: 14 Nov 2024, 14:35
by neil.walsh
Hi John,

Yes, we only enable this upon request. I've set this for your account and created a ticket to confirm this with you.

Thanks

Neil