Exception when attempting to update to 6.16

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as_uow
Posts: 1
Joined: 30 Nov 2023, 22:37

I get an exception when attempting to apply the 6.15->6.15 update in Essential Cloud. It fails at

Applying pack: Common Functions
Applying pack: Configurable Editors
Applying pack: EA Reference Auto-Generation
Applying pack: Content Governance Dashboards
Applying pack: Essential Meta-Model v6.16 Updates

with error message
System Update failed, reason: Traceback (most recent call last): File "<string>", line 1, in <module> File "<string>", line 357, in <module> at java.util.concurrent.ConcurrentHashMap.get(ConcurrentHashMap.java:936) at edu.stanford.smi.protege.model.framestore.cleandispatch.CleanDispatchFrameStore.getDispatch(CleanDispatchFrameStore.java:80) at edu.stanford.smi.protege.model.framestore.cleandispatch.CleanDispatchFrameStore.setDirectOwnSlotValues(CleanDispatchFrameStore.java:59) at edu.stanford.smi.protege.model.framestore.FrameStoreAdapter.setDirectOwnSlotValues(FrameStoreAdapter.java:296) at edu.stanford.smi.protege.model.framestore.FrameStoreAdapter.setDirectOwnSlotValues(FrameStoreAdapter.java:296) at edu.stanford.smi.protege.model.DefaultKnowledgeBase.setDirectOwnSlotValues(DefaultKnowledgeBase.java:378) at edu.stanford.smi.protege.model.DefaultFrame.setDirectOwnSlotValues(DefaultFrame.java:438) at edu.stanford.smi.protege.model.DefaultFrame.setDirectOwnSlotValue(DefaultFrame.java:434) at sun.reflect.GeneratedMethodAccessor277.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) java.lang.NullPointerException: java.lang.NullPointerException
Any idea what is going on here / is this fixable?
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neil.walsh
Posts: 436
Joined: 16 Feb 2009, 13:45
Contact:

Hi,

As a cloud customer, we have contacted you directly via the Helpdesk to resolve this issue.

Thanks

Neil
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