data metrics modeling

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atlee
Posts: 1
Joined: 20 Aug 2018, 12:59

Hi,

New to EP and was wondering where the appropriate location would be for metrics ie, with a data concept of 'customer', where would metrics relating to measuring customer ie asset value/churn/transactions be created?


thx
jasonp
Posts: 70
Joined: 01 Jul 2017, 07:05

We would suggest the best way to capture the kind of metrics that you describe as follows:
  1. Create new instances of EA_Class / EA_Support / Utilities / Service_Quality_Measure / Service_Quality / Information_Service_Quality for each of the types of metric that you wish to capture against Data Concepts, e.g. ‘Asset Value’, ‘Churn’, ‘Transactions’
  2. For each allowed value of enumerated metrics (e.g. High, Medium, Low), create an instance of EA_Class / EA_Support / Utilities / Service_Quality_Measure / Service_Quality_Value / Information_Service_Quality_Value, e.g. ‘Churn - High’, ‘Churn - Medium’, ‘Churn - Low’, populating the ‘Service Quality Type’ property of each with the associated metric, e.g. Churn
  3. For each Data Concept (i.e. Data Subject), create a single Information_Performance_Measure instance using the Performance Measures property of the Data Subject
  4. In the Information_Performance_Measure instance, add (enumerated metric values) or create (absolute metric values) instances of Information_Service_Quality_Value using the Performance Levels property to capture the metric values of the associated Data Concept
The meta-model diagram below illustrates these steps
Essential Performance Measure Meta-Model.png
I hope this helps

Thanks

Jason
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