Customer Types
Posted: 30 Sep 2013, 22:31
Hi - I'm chewing my teeth on the tool and meta model, and have a few questions:
1) How would you account for different Customer Types with the Meta Model?
Our organization is a Telco and we often have different products, applications and processes depending on the Customer Type (i.e. Residential, Business, Wireless)
For example, a customer may sign up for a Wireless Account and a local line. The processes involve creating new accounts and provisioning service, but this would occur in different systems and have slightly different processes. They would have two Customer Accounts, one of each type.
2) What is the best way to capture and report on Data Integrations?
For example, New Account information would be entered into our CRM, and information would flow through to our Billing system and various Provisioning systems depending on the products selected. We would like to capture and report on the Integration Points, the underlying technology, the data entities, trigger and product type at a minimum.
Any advice would be helpful.
Mark P
1) How would you account for different Customer Types with the Meta Model?
Our organization is a Telco and we often have different products, applications and processes depending on the Customer Type (i.e. Residential, Business, Wireless)
For example, a customer may sign up for a Wireless Account and a local line. The processes involve creating new accounts and provisioning service, but this would occur in different systems and have slightly different processes. They would have two Customer Accounts, one of each type.
2) What is the best way to capture and report on Data Integrations?
For example, New Account information would be entered into our CRM, and information would flow through to our Billing system and various Provisioning systems depending on the products selected. We would like to capture and report on the Integration Points, the underlying technology, the data entities, trigger and product type at a minimum.
Any advice would be helpful.
Mark P