Import Utility Install - getting http status 404 - Not found

[chuynh0705]

Hello everyone. We are new to this product. Have followed documentation and installed as a multi-user server and protege client under Windows VDI. Launching the portal and publishing sample project models works great! Now want to use the Import tool but getting the '404' - Not found error. http://<server_name>:8080/essential_import_utility

We have removed the Import Utility v2.12 and reinstalled with v2.2. Restarted Tomcat server. Still getting this error. Any advice on how to troubleshoot this?

[jonathan.carter]

Hi,

Thanks for your post.

It sounds like one of the following is causing what you're seeing with the Import Utility:

• The Essential Import Utility web application has not been installed - note that it is a separate component
• The Import Utility has been installed but the web application name is slightly different to "essential_import_utility.war"
• The Import Utility has been installed in a separate deployment of Tomcat - we often do this to make sure that the operation of the Import Utility does not impact the Essential Viewer, e.g. in terms of memory

Assuming that you have used the installer to select and install the Essential Import Utility WAR to your target Tomcat and that this Tomcat is responding on port 8080, as you showed in your failing URL, I think the most likely problem is the second option from the list above - that the Import Utility URL is slightly different to the one you've described.

Have a look in your <TOMCAT>/webapps directory and you will see the deployed components and their related WAR files. Each WAR file should have a corresponding directory along side it. In addition to the Essential Viewer, you should see:

• essential_import_utility_181.war
• essential_import_utility_181

If you do NOT have these files in the webapps directory, then the Import Utility has not been installed or deployed to your Tomcat. Run the installer and make sure that the 'essential_import_utility_181.war' file is copied into your target webapps directory.

Assuming that these files are in the <TOMCAT>/webapps directory, try the following URL and you should then see the Import Utility log in screen. http://<YOUR SERVER>:8080/essential_import_utility_181

Now that you know that the Import Utility has installed correctly, you could rename the WAR file, e.g. copy it to essential_import_utility.war and then your original URL should work. We use 'versioned' WAR files to prevent existing deployments from being over-written during an upgrade.

Jonathan

[chuynh0705]

Thank you for the response, Jonathan. It turns the url that worked was

http://<Server_Name>/essential_import_utility_22/

which corresponds to the latest import utility version my IT Tech installed.