Capturing Application Support Relationships

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Juan E
Posts: 13
Joined: 12 Jul 2010, 12:58

We’re trying to model a support capability. We have a 1st and 2nd line support provided by the dedicated Support team, then 3rd line support provided by the development teams. Our particular problem is that within the support and development teams we have named individuals who are able to support specific applications. We’d like to be able to show which applications are supported by which individuals and also which applications an individual supports. I guess I could also infer which team supports the application too from the individual.

This looks similar to the Actor -> Owns/Contact relation to Application Provider but I would want it to show a relation ‘supports’ (or something similar) and also whether it is 1st, 2nd or 3rd line support. I may be wrong but the Support Layer doesn’t seem to be broad enough to do this for me.

Has anyone implemented something like this?

Thanks

John
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