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Issue with Import Utility
Posted: 20 Oct 2016, 21:12
by judgerod
The issue I am having with the Import Utility is after I log into the utility, I get to the first screen but it has an overlay box with the text "Loading. Please wait." that never goes away.
Environment
Import Utility: 1.5.2
Apache: Tomcat 8.2
Server OS: Windows Server 2012
Desktop OS: Windows 7
Browser: Chrome 53.0.2785.116 m
Essential Architecture: 5.07
Java: 1.8.0_111
Re: Issue with Import Utility
Posted: 21 Oct 2016, 12:23
by neil.walsh
Hi,
A couple of things spring to mind. Have you set the memory settings for Tomcat to use at least 1.5GB?
This article can help with this...
http://www.enterprise-architecture.org/ ... essential/
The other thing is are you seeing any errors either in the Javascript console of Chrome (Chrome > View > Developer > Javascript Console) or the Tomcat logs (TOMCAT INSTALL FOLDER > Logs > catalina.out)?
Feel free to share any errors your seeing.
Thanks
Neil
Re: Issue with Import Utility
Posted: 26 Jan 2017, 20:57
by judgerod
increasing the memory worked. thanks
Re: Issue with Import Utility
Posted: 08 Sep 2017, 16:15
by rwcole
Neil, please update the link to the blog article to remove the date. It should be:
https://www.enterprise-architecture.org ... essential/
BTW, it worked for me, as well. Thanks!