Issue with Import Utility

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judgerod
Posts: 6
Joined: 08 Sep 2015, 21:20

The issue I am having with the Import Utility is after I log into the utility, I get to the first screen but it has an overlay box with the text "Loading. Please wait." that never goes away.

Environment
Import Utility: 1.5.2
Apache: Tomcat 8.2
Server OS: Windows Server 2012
Desktop OS: Windows 7
Browser: Chrome 53.0.2785.116 m
Essential Architecture: 5.07
Java: 1.8.0_111
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neil.walsh
Posts: 444
Joined: 16 Feb 2009, 13:45
Contact:

Hi,

A couple of things spring to mind. Have you set the memory settings for Tomcat to use at least 1.5GB?

This article can help with this...
http://www.enterprise-architecture.org/ ... essential/

The other thing is are you seeing any errors either in the Javascript console of Chrome (Chrome > View > Developer > Javascript Console) or the Tomcat logs (TOMCAT INSTALL FOLDER > Logs > catalina.out)?

Feel free to share any errors your seeing.

Thanks

Neil
judgerod
Posts: 6
Joined: 08 Sep 2015, 21:20

increasing the memory worked. thanks
rwcole
Posts: 4
Joined: 16 Aug 2017, 18:28

Neil, please update the link to the blog article to remove the date. It should be:
https://www.enterprise-architecture.org ... essential/

BTW, it worked for me, as well. Thanks!
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