Import Utility Problem

[gdamico]

Hi,

After installing Essential 5.0 I've got HTTP 467 status code when trying to login in to Import Utility:



I checked the TOMCAT and Essential installation log files and seems that Import Utility war file is not being correctly deployed. After reading the Essential installation log file I think the installer itself could have a problem.

Related log files have been attached to this post.

Thanks in advance.

[jonathan.carter]

I know it is a bit of a cliche but have you tried restarting Tomcat after deploying / installing the WAR?
It's quite a large file and I've found that restarting the web application server completes the deployment of the application.

Jonathan

[jonathan.carter]

I've been through the log files that you posted - thanks very much for those.

There are some exceptions in there that were thrown by Tomcat during the deployment of the WAR file. I've just tried re-installing the Import Utility from our installer. However, I installed it to a local folder before copying that into my webapps folder. It deployed and runs just fine without any exceptions.

I think the error that is being displayed is due to the incomplete deployment of the web application.

As the app is quite large, I have definitely seen situations where Tomcat fails to deploy the web application until I restart it. I think there's something going on where Tomcat is trying to start deploying the WAR file before it has been completely copied to its webapps folder.

Try the following:

- Restart the Tomcat that is hosting your Import Utility
If that fails:
- Stop Tomcat
- Delete the deployed folder - KEEP the .war file though!
- Restart Tomcat

If that still fails, please try downloading the latest update (Essential Architecture Manager v5.0.6) from our site, which has version 1.5.2 of the Import Utility.

Jonathan

[gdamico]

Jonathan,

Thanks a lot for your answer. I did what you recommended but I had the same result.

I'm looking for the update Essential Architecture Manager v5.0.6 but I can not find this even in the Essential Update Pack Repository:

http://www.enterprise-architecture.org/ ... ate-packs/

[jonathan.carter]

Version 1.5.2 of the Import Utility is included in the Essential Architecture Manager 5.0.6 installer.

You can re-run the installer, selecting only the Import Utility and that will deploy a new WAR file for version 1.5.2.

Jonathan