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mareko
Posts: 1
Joined: 18 Mar 2014, 16:57

Hi,

Can anyone help me with the problem witch Essential Import Utility. I'm trying to run the EIU and getting information - "Loading. Please Wait". Next I can't do anythink (only restart web page). Any ideas?

Marek
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neil.walsh
Posts: 444
Joined: 16 Feb 2009, 13:45
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Hi,

This type of thing can be caused by Tomcat running out of memory.

You can check the log files in the Tomcat installation folder to see if any errors are there.

We strongly recommended a second Tomcat installation for the Import Utility (e.g. set to port 9080) and allocating 1500mb of memory. As your projects grow, you may need more to allocate more memory however 1536mb is the maximum on a 32bit system.

You can set the available memory to Tomcat via the system tray utility and choosing Configure Tomcat > Java.

Let me know how you get on

Cheers

Neil
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