Recording SLAs
Posted: 06 Dec 2022, 11:19
Would be good to extend Essential to allow us to record and report on SLAs agreed with the business / suppliers
Tried shoe horning this into Business Process RTO/RPO Mapping view but falls down. For example:
App1 has Ap Business Criticality set at 1: High
App2 has Ap Business Criticality set at 2: Medium
Can set the RTO and RPO for the App itself and the associated Ap Business Criticality which works well (and is what is designed out of the box)
Would be good though to be able to record and report on 'things done' in the apps and the associated SLA agreed. For example:
Integration between App1 and App2 needs takes less than 3 seconds
Uptime for App1 at 99.99%
Uptime for App2 at 99.9%
User logon to App1 set at 5 seconds
etc etc etc
Tried setting the 'things done' as a Business Process which I can record RTO and RPO against, but this has to link back to the app itself and the RTO and RPO associated with the Ap Business Criticality of the app.
Is there a way of doing this? Or is this additional functionality to add to a future release?
Tried shoe horning this into Business Process RTO/RPO Mapping view but falls down. For example:
App1 has Ap Business Criticality set at 1: High
App2 has Ap Business Criticality set at 2: Medium
Can set the RTO and RPO for the App itself and the associated Ap Business Criticality which works well (and is what is designed out of the box)
Would be good though to be able to record and report on 'things done' in the apps and the associated SLA agreed. For example:
Integration between App1 and App2 needs takes less than 3 seconds
Uptime for App1 at 99.99%
Uptime for App2 at 99.9%
User logon to App1 set at 5 seconds
etc etc etc
Tried setting the 'things done' as a Business Process which I can record RTO and RPO against, but this has to link back to the app itself and the RTO and RPO associated with the Ap Business Criticality of the app.
Is there a way of doing this? Or is this additional functionality to add to a future release?